How do I book a property?
Telephone us here in Sheringham to check the availability of your chosen property. Bookings may be taken from 8.30 a.m. to 5.00 p.m. Monday to Friday and 9.00 a.m. to 4.00 p.m. Saturdays. Telephone bookings are held for five working days. Confirm your bookings by posting the Booking Form, deposit payment and Cancellation Fee to us.

The deposit payable is £25.00 per week per property and accepted as part payment of the total cost. This deposit is not refundable for any reason other than a cancellation caused by the action of the Owner.

In addition to the deposit, the Cancellation Fee must also be paid, please see item 5 under Conditions of Hire.

How do I pay for my holiday?
Deposits may only be paid by cheque. However, should you wish to pay your balance in full at the time of booking, you may do so either by cheque or by credit/debit card. Please note that a credit/debit card payment will be subject to a 2.35% (inc VAT) processing fee. All cheques to be made payable to "Keys Holidays".

Are there any "tips" for selecting my holiday property?
Prices are per property and not per person.
All properties clearly state their price band and the maximum occupancy, which cannot be exceeded.
Think about what you want from your holiday and be realistic in your expectations.
Some properties located within the most popular areas of Sheringham and Cromer (i.e. near the town centres and the sea front) can become busy, especially during the peak season. A property described as a cottage will sometimes indicate a home with low ceilings and/or a steep staircase. If you think these points may be a problem, please telephone us.

Our brochure descriptions tell you if something is provided and/or included at the holiday property. If something you are looking for is not mentioned in the brochure description, then it is not featured at that particular property.

Are pets welcome?
Some of our holiday properties cater for pets.
Each description will state whether or not pets are allowed.
If they are allowed, please do not leave them unattended in the property or allow them on beds or furniture. All traces of your pet must be removed from both inside and outside the property before final departure. (See item 8 Conditions of Hire).

Is linen provided?
Some of our properties provide all the linen required and this is clearly stated in the description. All properties provide duvets/blankets and pillows, but most request that you bring your own sheets, pillowcases, duvet covers, towels and tea towels. Again, this will be stated within the description.

Any extra charges for Gas and/or Electricity?
Any extra charges will be clearly indicated within the description. Should you require use of the central heating during your stay please indicate when completing your booking form. The charge will be added onto your deposit receipt for payment with your balance. Please note where central heating is available at a property this may be set by an electric timer.

What if I need to make any changes to my booking?
If it is possible to accommodate your changes before you have paid the deposit, we will be happy to help. However, once a Hire Statement is issued on behalf of the owner, the hirer is responsible for the total advertised price and extras as shown on the Hire Statement. (See item 3 Conditions of Hire).

What if Keys Holidays need to change my booking?
We try very hard not to change your holiday once a booking has been accepted. However, we do not own the properties featured in our brochure and therefore have no ultimate control over decisions made by the owner during the letting season.

What if I have to cancel my holiday?
We understand that there are sometimes unfortunate situations that may force you to cancel your holiday after the final balance has been paid. We have clarified such situations under Conditions of Hire (item 5).

When do I pay the balance of my holiday?
Payment is due six weeks before the commencement of the holiday and your deposit receipt will show the date the balance is due. Holidays booked within six weeks of the commencement date must be paid in full. "Instant" bookings (i.e. Holidays booked on the day of arrival) must be paid for in cash or by credit/debit card.

What time can I arrive to collect my keys?
Keys will be available for collection from our office between 2.00pm and 4.00pm on the day of arrival of your holiday. If your journey here is taking longer than expected and you think you are going to be later than 4.00pm, we respectfully request that you telephone us before 3.30pm. Keys must be returned to us by 10.00am on day of departure. The Sheringham Office will not remain open after the time stated above.

Who will help if I have a problem with my property?
In the unlikely event that you are not satisfied with the accommodation you have chosen, you must contact Keys Holidays or the caretaker (where applicable) immediately and we will attempt to resolve the problem. If, after that, the problem has not been resolved satisfactorily the hirer must put the complaint in writing to Keys Holidays within seven days of returning. If this procedure is not strictly observed no further correspondence will be entered into and no claim will be entertained arising from the complaint.

We genuinely want you to enjoy your holiday with us. Please remember, if you experience dissatisfaction on holiday and leave without telling us of your problems and giving us the opportunity to deal with your complaint, it is impossible to resolve anything once you have returned home.

Whilst every care has been taken in preparing this Brochure to give a fair description of our properties, accuracy is not guaranteed and it does not constitute any part of an offer, agreement or contract. All statements contained in the Brochure regarding the various properties are made without responsibility on the part of Keys Holidays or the Landlords. Any error, omission or mis-statement in this Brochure shall not entitle a tenant to rescind or be discharged from any tenancy agreement, nor entitle a tenant to compensation or damages of any shape or form, nor in any circumstances give a tenant cause for action.

Overseas Booking
Visitors from outside the United Kingdom are requested to make payments through their own bank direct to:

National Westminster Bank plc.,
21, Station Road,
Sheringham,
Norfolk NR26 8RF,
England.
Account No. 82016321. Sort Code 54-41-67.