Bookings and queries
Bookings and Queries
Your property's performance and occupancy are central to what we do. We handle enquiries via email, telephone and online seven days a week. Our offices are open six days a week, ensuring we are available to help customers find their perfect holiday home. We make sure that each holidaymaker has all the information they need for a relaxing and enjoyable stay.
Competitive commission rates
Our highly competitive commission rates offer the best balance of income to service for you.
Repeat guests
Every year we welcome back thousands of guests/families who return time and time again.
Online Advertising and Listing:
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Listing on Popular Platforms:We list our properties on popular booking websites like Booking.com, TripAdvisor, Expedia and VRBO to reach a wide audience.
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Direct Booking Websites:We have our own website with online "live" booking system to encourage direct bookings, occasionally offering discounts or incentives for doing so.
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Search Engine Optimization (SEO):We optimize our website and listings to rank higher in search engine results for relevant keywords, making it easier for potential guests to us.
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Social Media Marketing:We utilize social media platforms such as Facebook and Instagram to showcase properties, run contests, and engage with potential guests, driving traffic to our own website and individual properties.
Excellent Customer Service:
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Prompt Communication:We believe in responding quickly and efficiently to all enquiries and booking requests.
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Personalized Service:We tailor the booking experience to individual guest needs and preferences enhancing guests satisfaction. If a query does arise, we will deal with the issue immediately.
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Positive Reviews:We encourage guests to leave reviews after their stay via UpFront Reviews.
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Local Partnerships:We collaborate with and support local businesses for discounts or experiences which can add value for guests and boost bookings.